The Purposes for Which We Hold, Use and Disclose Personal Information
We hold limited personal data which we use to inform our clients, employees about corporate events and services that we provide. No such communication will be sent to those who withdraw their consent.
We also use the personal information that we hold, to contact you, to notify you about changes to our service, to verify your identity, and to provide customer support.
Where we disclose information to third parties, we limit the use and disclosure of personal information provided to us by them for the purposes for which we collected it (e.g. in relation to the handling or settlement of the relevant claim). Our insurer clients, their agents, advisers and other relevant third parties may have their own privacy policy that contains information about their privacy practices and how you can access any personal information they hold about you, seek correction of it or make a complaint about a breach of the General Data Protection Regulation 2018.
We may also hold and use your personal information, and disclose your personal information to relevant third parties for the following purposes:
Dealing with a complaint – for example a complaint made by you
Maintaining and improving our service, auditing, quality assurance and training – for example, we may review your personal information to identify how our services can be improved;
Assisting with the claims process by providing your name address and phone numbers to contractors
Other purposes – for any other purpose communicated to you at the time we collect your personal information or as required or permitted by law.
Occasionally we may be required or authorised to collect personal information because of laws in the United Kingdom or an order of a Court / Tribunal. If we are collecting personal information for this purpose, and we are permitted to do so, we will tell you.
The categories of personal data we process when handling claims are determined by the data controllers we are acting for and based on their instructions to us.
Personal Information We Collect and Hold
The personal information we collect and / or hold about you and other individuals (such as a co-insured or your spouse, partner or children) may include:
name, date of birth and gender of you, your colleagues/employees and/or family members
contact details such as address, phone, fax and email of said persons
medical data
What Happens if You Don’t Give Us Your Personal Information
If you don’t provide us with the required personal information, we and our clients may not be able to provide you with some or all services (e.g. we may not be able to access or assess your claim). Where we collect personal information from you, we expect you to tell us if you do not consent to us disclosing the personal information you provide to us to the types of third parties referred to above.
How We Collect and Hold Personal Information
How we collect:
We may collect personal information about you and other individuals in various ways including:
over the phone, including telephone recordings
in person
when we interview witnesses or other third parties
when attending site meetings in the notes of those meetings
in writing, including via email and hard copy forms
social media or other on-line sources where data is in the public domain
From whom we may collect:
We may collect such information directly from you or through a variety of third parties such as repairers, suppliers, consultants, and the police. We may also collect personal information from publicly available sources such as the phone book or public websites.
Holding personal information:
We hold personal information electronically and on paper / in hard copy.
For the personal information we hold electronically we take reasonable security measures including firewalls, secure logon processes, encryption and intrusion monitoring technologies.
For the information we hold in hard copy / on paper we have in place reasonable confidentiality procedures and we also take reasonable security measures. We also require third party providers to hold personal information securely.
Your Rights
Your information will be held for at least six years for legal, regulatory and accounting purposes and thereafter for as long as reasonably necessary or as we are contractually required to do so.
You have the right to withdraw consent for us to process your information at any time.
You have the right to withdraw consent for us to pass your information to third parties that we have outlined in this policy.
However, withdrawing consent may result in us ceasing to handle the claim in question and may prejudice those services for which we are instructed by your Insurers or other parties to perform.
Accessing your information:
You can make a written request to access the personal information we hold about you. If we aren’t able to meet your request for access, we’ll let you know why.
You have the rights to the following information:
The purpose(s) for which we are processing your information
The categories of personal information we hold about you
The recipients or categories of recipient to whom the personal data have been or will be disclosed
The period for which we will store your information; or the criteria used to determine that period
Further Rights:
To rectification or restriction of the way in which we are processing your information; or to object to us processing it.
To erasure of your personal information provided it is no longer necessary for the purposes for which it was collected; or where there is no legal basis for us processing it.
Where we have collected information about you from sources other than yourself, information about those sources.
To ask us whether any decisions are being taken about you by automated means and if this is happening; information
If you are not satisfied about the way in which your information is handled you have the right to lodge a complaint to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Keeping your information accurate:
We take reasonable steps to ensure that the personal information we collect and store, use or disclose is accurate, up-to-date and complete. However, we rely on you to advise us of any changes to your information to help us do so. If you believe your personal information is not accurate, up-to-date or complete, then please let us know. If you’d like to request access to or seek correction of your personal information, please contact us. Our contact details are at the end of this Privacy Statement.
Complaints about how we handle your personal information:
If you have a complaint about our handling of your personal information or an alleged breach of the principles contained in the GDPR 2018 please contact us and provide us with the details of your complaint / the alleged breach as well as any supporting evidence. You can contact us via the below:
Alex Dobra
Managing Director
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